Carphone Warehouse VoIP 4Q07 Update

655k VoIP customers as of end 4Q07

£157.2m (VoIP plus free broadband bundled in) revenue for the year 2007. £72m loss

Customer service and provisioning issues with VoIP

Total broadband base over 2.6m through various offerings. Total on-net base 1.6m on its own unbundled network

No increase in churn levels despite significant numbers of VoIP customers coming out of their initial 18 month contract

2.7m voice customers which includes TDM voice customers

1533 exchanges enabled with VoIP capability (see this earlier post)