Hosted VoIP provider, Alteva, recently started deployment of its in-house developed FMC solution. Most FMC applications hand the call off to a PSTN number such as cell phone. Once the call is answered on this device there is – in majority of the cases - no way to have the call transferred back to the employee corporate phone system. Alteva FMC solution makes a small improvement. A call can be transferred from cell phone to office phone and then back to another extension on the customer’s corporate phone system, enabling a better FMC experience.
There is however a little inconvenience. If the user drops desk phone and picks mobile phone, the transfer is done manually. But Alteva us looking to make this feature automatic one day.
According to Alteva, it is North America’s largest enterprise hosted VoIP provider, with clients in all 50 US states and 9 countries. The customers come from a variety of different verticals including retail, finance, accounting, broker dealers, private investigation, call centers and more.
